Welcome

Welcome to the Online Community at Massasoit. Use the sections below to find resources and information that will make your online experience successful.
 

Getting Help with WebCT

WebCT Help Sessions

Additional WebCT Help Sessions are available during the first week of classes. The following sessions are optional . Most students find it helpful to attend one optional help session, although you are welcome to attend more than one session.

Summer Session I

Day

Date

Time

Room

Tuesday

May 30

2:00 – 3:00 pm

  B543

Wednesday

May 31

12:00 – 12:50 pm

  B543

Thursday

June 1

2:00 – 3:00 pm

  B543

Summer Session II

Day

Date

Time

Room

Monday

July 10

2:00 – 3:00 pm

  B543

Tuesday

July 11

12:00 – 12:50 pm

  B543

Wednesday

July 12

2:00 – 3:00 pm

  B543

 

General Orientation Sessions for Online and Hybrid WebCT Courses

General Orientation Sessions are available during the first week of classes. The sessions are conducted on a drop-in basis for first time online students. You do not need to attend the entire Orientation Session. If you have never taken an online course, you are strongly encouraged to attend one of the following orientation sessions.

Summer Session I

Day

Date

Time

Room

Tuesday

May 30

2:00 – 3:00 pm

B543

 

 

or 4:30-7:00 pm

B543

 

 

 

 

Wednesday

May 31

12:00 – 12:50 pm

B543

 

 

or 4:30-7:00 pm

B543

 

 

 

 

Thursday

June 1

2:00 – 3:00 pm

B543

 

 

or 4:30-7:00 pm

B543

Summer Session II

Day

Date

Time

Room

Monday

July 10

2:00 – 3:00 pm

B543

 

 

or 4:30-7:00 pm

B543

 

 

 

 

Tuesday

July 11

12:00 – 12:50 pm

B543

 

 

or 4:30-7:00 pm

B543

 

 

 

 

Wednesday

July 12

2:00 – 3:00 pm

B543

 

 

or 4:30-7:00 pm

B543

 

Student Getting Started Guide
For a copy of the Student Getting Started Guide, please use one of the links below:

Student Getting Started Guide Web Page

Student Getting Started Guide in PDF format

Browser Tune-Up

The most important function you can perform before participating in your WebCT course is a Browser Tune-Up. This will solve most problems you may encounter. Update your browser settings by following the directions located on the WebCT Browser Tune-Up page at http://www.webct.com/tuneup or by clicking on the “Check Browser” link on your myWebCT page.

If you fail to perform a browser tune-up, you may run into difficulty accessing your course materials. Please refer to the Student Getting Started Guide for further information. Also, use the following check list to be sure you have completed the browser tune-up.

 

WebCT Orientation Module

For more information about how to use the WebCT course management system, you can access our WebCT Orientation Module. You can access the Orientation from within WebCT or from a web page.

Within WebCT

user name =  student

password = orientation

 Web Page:

http://faculty.massasoit.mass.edu/lmcalpine/orientation/index.html

no password is required
 

Online Tutorials
Professor Jim Ventola has organized several tutorials which will help you as you begin your online course.

Good Tutes
 

Tips for Success

Professor Ellen Shave has interviewed e-Learning faculty and students at Massasoit about what it takes to be successful in an online class. Click here to see Professor Shave's two Top 10 Lists!
 
Reminder Before You Call for Help

 

Perform a WebCT Browser Tune-Up

Read the Browser Tips and Troubleshooting: 

If you are still having trouble using WebCT, read the Browser Tips and Troubleshooting  page. There may be a problem with your browser or other software on your computer.  Additionally, the address for this page is: http://www.webct.com/tuneup/viewpage?name=tuneup_browser_troubleshoot

Password Problems:

Your 6 digit Banner PIN is your WebCT password.

If you change your Banner PIN, it will affect your WebCT password.

Information Technology Help Desk

Contact the Information Technology Help Desk at 508-588-9100 ext.1139 for:

  • Assistance with WebCT Log  On
  • Browser Assistance

Where is the Information Technology Help Desk?

The Helpdesk is located in the Technology Building, Room T544.

Information Technology Help Desk Hours

The Helpdesk is staffed the following hours:

  • Monday - 8:30 am to 5:00 pm

During the following hours, an evening and Saturday technician regularly monitors the Help Desk voice mail.

  • Tuesday through Friday - 1:00 pm to 9:30 pm
  • Saturday 8:00 am to 4:30 pm

On any off hours or if there is no one at the desk, please leave a message at ext. 1139 or e-mail helpdesk@massasoit.mass.edu.  Please note that hours are subject to change during semester breaks.

The Information Technology Help Desk Web Page  located here.
 

WebCT Help Desk

If you have questions, contact the WebCT Help Desk at webct@massasoit.mass.edu . During the semester:

·         Help requests received by 4:00 pm Monday through Saturday will be addressed the same day

·         Help requests received on Sunday will be addressed the following business day

Additionally, students can contact Linda McAlpine, at 508.588.9100, extension 1613, for academic issues pertaining to the use of  WebCT.
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This page was last revised: April 26, 2006